Service &
Maintenance

CONCR3DE offers Service Level Agreements as well as range of both Technical and Operational Services as well as Maintenance and Spare Part options to customers using our printers. Through years of experience and testing hundreds of materials, we are experts in getting your material printable and advising on post processing steps. Are you interested in exploring novel geometries, using your powder waste stream as 3D printing input, or developing a new application? Get in touch with our material experts and we can help you out.

Operational Services

Process Optimization Service
Based on a deep dive into your specific application, material properties and process requirements, this service lets our team finetune the print process and its results to your specific objectives. Whether you aim for cost-efficient mass production in terms of speed and accuracy, or larger parts with specific material properties - this service aims to let you reap the full benefits of your CONCR3DE printer hardware and software.
Repair & Maintenance Service
For customers without a Service Level Agreement, our on-demand Repair & Maintenance Service is available. Our Service Team will visit your site, repair any defects and replace worn parts. Are you interested in this service? Please contact us to schedule a visit.

Maintenance Products

Several parts of your CONCR3DE printer should be regularly cleaned and maintained using specific wipes or flush liquids. We advise replacing your printer's filters and tubes when changing between different binders types. Below, you can find specific maintenance products available from CONCR3DE or one of our distribution partners.

The Maintenance Set includes all Armadillo maintenance essentials, conveniently bundled in a set. It consists of a full set if tube and filter replacements for our Armadillo printer, Printhead Binder Wipers, Printhead Dust Wipes and 5 liters of either Aqueous or Organic Flush to clean the binder jetting system. It includes a 5 µm Inlet Filter, which is located at the top of the binder container and serves as the primary filter removing any particles from the binder material. The second included filter is the 10 µm Last Chance Filter, which removes any particles from the binder right before it enters the printhead. It prevents clogging of the nozzles. Lastly, the set includes a 10 µm Air Filter, which is used to clean the air entering the system preventing dust and other airborne particles from entering the system and potentially affecting print quality or causing damage to internal components. We recommend replacing the filters and tubes every time the binder is changed, and at least twice a year, depending on printer use. The Maintenance Set contents depend on the printer resolution (400 DPI or 720 DPI).

These wipes are specifically designed for cleaning the printhead. Its cleaning process involves periodically purging a small amount of binder through the printhead to remove any obstructions. These wipers are used to gently remove any excess binder residue that may remain on the printhead nozzles or surrounding areas.

These high-quality wipes are specifically designed for the cleaning of printheads. They are manufactured from a non-abrasive material that effectively removes dust without scratching the printhead surface.

This water-based flush solution is crucial for maintaining optimal printer performance when switching between binders. The flush avoids the formation of clogs within the binder jetting system by effectively cleaning the system from residual binder. This flush is specifically designed for cleaning between aqueous binders, such as Mineral Binder and Inorganic Binder.

This organic flush solution is crucial for maintaining optimal printer performance when switching between binders. The flush avoids the formation of clogs within the binder jetting system by effectively cleaning the system from residual binder. This flush is specifically designed for cleaning between organic binders, such as Cer Binder and M-Binder.

The Capping Sponge is recommended to cover the printhead when a printer is not in use. In addition to cleaning and protecting the printhead, this Sponge also maintains printhead moisture, which prevents nozzle clogging when a binder is prone to solidification.

Service Level Agreements & Extended Warranty

Service Level Agreements
CONCR3DE offers customers different Service Level Agreements (SLA’s) in addition to our standard warranty terms. Our SLA’s offer different levels of online support, part replacement upon failure, and a technician on site if we can’t solve the problem online. Every SLA also includes a yearly visit by our maintenance crew to keep your CONCR3DE hardware and software running smoothly.
Extended Warranty
For customers selecting one of the Service Level Agreements, CONCR3DE offers the option to increase the warranty period by 2 additional years. The extended warranty option is not available separately, as the SLA enables us to maintain the hardware in the best possible way. This allows us to offer an extended warranty at a discounted price level.

Related items

Industry & High-Tech
Our industrial ceramics production solutions enable swiftly creating unprecedented part shapes and offer full flexibility while supporting sustainability in industry & high-tech applications like semiconductors, electronics, energy, aerospace and many others.
Silicon Carbide
CONCR3DE enables the waste-free 3D printing of complex shapes in Silicon Carbide with a Plug-and-Play solution, using a safe and sustainable process based on an Aqueous binder option – or you can bring your own powder.
Technology
Binder jetting 3D printing is based on two key elements: a powder and a binder. The powder can be a concrete, metal, ceramic, or other material you want to bond in powder form. The binder is a liquid, which acts as an adhesive between powder layers.
Publications
Learn more about the process of 3D printing materials like Silicon Carbide in our Publication Library. We aim to share our knowledge in order to inspire others and together further advance the possibilities of sustainable production using our technology.
Our experts will gladly advise you on the available options.

Learn more